Saturday, October 27, 2012
Telecommunications company has spent months making improvements in hopes of avoiding another 911 system failure.
An estimated 2.3 million people lost access to 911 service this summer when the area was hit by a derecho. Now, with Hurricane Sandy lined up to potentially slam Northern Virginia, Verizon — the company that provides the emergency communication service — is confident that the long list of improvements it has made in the months since are enough to weather the storm. "We're ready for Sandy," Verizon spokesman Harry J. Mitchell told Patch in an interview Friday evening. In late September, Verizon released an 11-page Moving Forward presentation (see the PDF attached at the right) outlining the issues with its power system and internal and external communication that contributed to the 911 system failure — and the steps that have been or will …
Wednesday, September 19, 2012
When the iPhone5 was announced earlier this month, people responded with over 2 million orders in the first 24 hours.
Are you getting the new iPhone? If so, you'll have lots of company. Apple announced that the pre-orders for the iPhone5, the newest version of the most popular smartphone, were double the number of the previous record-holder, the iPhone4S. Pre-orders from Apple.com now have a wait time of 2-3 weeks. So what's new? It's thinner (.3 inches), taller (4.87 inches) and lighter (3.95 oz) than the 4S and increases the display size from 3.5 inches diagonally to 4 inches. This allows for an extra row of App icons and of course, larger viewing surface for photos and videos. It has an extra microphone, improved noise-cancelling and wide-audio sound. The camera is upgraded and includes panorama capability. The glass back has been replaced with metal …
Tuesday, August 28, 2012
Communications company blamed loss of service, particularly to the 911 network, on “multiple failures cascading from the generator problems."
Generator problems are to blame for Verizon's response to the June 29 derecho storm, according to a presentation from a company representative during a town hall meeting hosted by Del. Kaye Kory’s (D-38th) in Falls Church. Doug Sullivan of Verizon said the derecho storm “downed more poles and generated more commercial trouble tickets for Verizon than Hurricane Irene” and blamed the loss of service, particularly to the 911 network, on “multiple failures cascading from the generator problems”. [Dominion Virginia Power also gave a presentation at the Town Hall. Read about its presentation here.] Due to the power outage, Verizon did not have enough information to create a plan to fix the damage and restore power to its customers. “It is very …
Sunday, August 26, 2012
Officials point to company in formal FCC report about outages after June 29 derecho.
Fairfax County officials have filed a formal report with the Federal Communications Commission (FCC) regarding widespread 911 failures after the June 29 derecho, this time, blaming the outage on the failure of Verizon’s backup power sources and damage to equipment in the area. These factors, combined with what the county deems “Verizon’s failure to give prompt and effective notice” of the failures, inhibited the county’s responsiveness, the complaint says. The rare and intense storm caused the deaths of four county residents and damaged more than 100 homes. According to a July report from the county, 911 calls received in the county increased by 415 percent in the four hours after the derecho hit at roughly 10:30 p.m. on June 29. But from …
Friday, July 13, 2012
Moran, Connolly, Wolf want the FCC to reconsider a regulation concerning backup power that the commission proposed in the wake of Hurricane Katrina.
Northern Virginia's three congressmen called on the Federal Communications Commission on Thursday to take action that will prevent future outages to the region's 911 systems. In a letter to FCC Chairman Julius Genachowski, U.S. Reps. Jim Moran, Gerry Connolly and Frank Wolf asked that the commission dust off a post-Hurricane Katrina regulation that would have required all telecommunications companies to provide at least eight hours of backup power for all cell phone towers. The regulation was subsequently struck down on a technicality related to how the commission handled public comments, according to a news release. “In the event of an emergency situation, whether it be a natural disaster or man-made threat, the public needs confidence …
Monday, July 9, 2012
Post-Derecho the telecommunications company is continuing to restore service to all customers in Northern Virginia.
A possible tornado in Fredericksburg, a derecho and other severe weather have thrown service out of commission for many Verizon customers. Since June 29, Verizon has been experiencing service outages due to the freak weather occurances and has been assessing and repairing damage. "After Verizon technicians worked extended shifts throughout the weekend, the company’s service levels are nearly back to normal in most of the Washington metropolitan area," said a prepared statement from the company. "Company technicians now are focusing on service restoral for several hundred customers in areas technicians could not previously reach due to downed power lines." The possible tornado in Fredericksburg downed approximately 20 power poles. "As of …
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